Refund & Return Policy

1. Eligibility for Returns

We accept returns of unopened and unused products within 7 days of confirmed delivery. To qualify for a return:

• The product must be in original condition and packaging
• The seal must be intact and not tampered with
• You must provide proof of purchase (order number and email)

2. Non-Returnable Items

Returns will not be accepted for:

• Opened, used, or damaged products
• Any item not in its original condition
• Products marked as final sale
• Returns requested more than 7 days after delivery

3. How to Request a Return

To begin a return, please contact us via our Contact page with:

• Your full name and order number
• The item(s) you wish to return
• Reason for the return

We will respond within 1–2 business days with return instructions.

4. Refund Process

Once we receive and inspect your return:

• You will be notified by email of the approval or rejection of your refund
• If approved, a refund will be issued to your original payment method within 5–7 business days

Please note:

• Shipping charges are non-refundable
• Return shipping costs are the customer's responsibility unless the return is due to an Coastal Mary error

5. Late or Missing Refunds

If you haven't received a refund after 7 business days:

• Check your bank or credit card statement
• Contact your payment provider—it may take time before a refund is officially posted
• If you still need help, contact us via our Contact page

Contact Information

If you have questions about returns, please contact: