Our policy is as follows.
- If germination has failed, we will offer replacements of that strain or another strain of the customers choice. Our germination guidelines must be followed at all time.
- If germination for the initial batch and for the replacements has failed and we are satisfied the customer has followed all our germination steps to the best of their ability a refund will be offered.
- Payment shall be refunded to the initial payment method.
- Customers have 90 days from the initial purchase to report problems.
- We will not request product returns.
- Refund requests must be sent to firstname.lastname@example.org
- Giveaways or promotional packs are not subject to this policy and will be dealt with on a case by case basis.
We stand by our products and want to ensure our customers have a good experience with us. For any questions or concerns please contact us via email or the livechat on our website.
-Coastal Mary Team